The Quality Efforts & Effects at the airport are spearheaded by a small group of professionals who have organized themselves in the form of a ‘Quality & Service Delivery’ (QSD) function at IGIA. The prime responsibility of QSD is to ascertain and deliver on superior service as per the standards of the airport administration. The department has been responsible for identifying quality gaps, providing solutions, doing process audits and overall quality control at the airport. There are three verticals under the QSD umbrella; Operational & Process Excellence Service Excellence Business Excellence.