PRM Assistance

Facilities for Your Comfort at Delhi Airport

What Is PRM

PRM stands for Passengers with Reduced Mobility or individuals who require special mobility assistance while travelling.

Elderly Passengers

Pregnant Women

Travelling With Infants

Physical Disabilities

Wheelchair Service

Airlines are responsible for providing wheelchair assistance to passengers. Please ensure you request this service when booking your ticket.
Inform your airline of any required assistance before departing for the airport.
You can download the HOI app on your smartphone to directly contact airline wheelchair support.
Upon arrival at the airport, use the designated drop-off lanes. The locations of these lanes are provided below.

Terminal 1

Lane 1, Departure Forecourt, Opposite To Gate 3

Terminal 3

Passengers with UDID / Divyang card can access Lane 1. Other passengers to drop off at any lane opposite Gates 3 and 6.

Dedicated Lanes

PRM can use dedicated lanes at terminal entry & security check to navigate through the airport. The location at terminal entry is listed below.

TERMINAL 1

All gates

TERMINAL 2

Gate 4

TERMINAL 3

Gate 3 and Gate 6

Wheelchairs lined up in airport assistance waiting area

Security Check

Terminal 1

All Zones

Terminal 2

Zone 2

Terminal 3

Zone 0

PRM Washrooms

Special PRM- friendly washrooms across all the 3 terminals are available with call buttons for assistance.

Buggy Service

Buggy Services are provided at pier junctions to take PRM to and from their boarding gate.

Dedicated Parking Zone

Terminal 1

First Row at Parking

Terminal 3

Level 1 & 2 near pillar A3- A4

Help For Specially Abled

Delhi Airport is committed to providing a seamless travel experience for specially-abled passengers such as visually impaired, hearing impairment, autism, mental health etc.

Lifts are equipped with Braille coded keys to guide passengers.

All travellators and escalators are equipped with verbal safety instructions for your convenience.

Trained staff are specially available to guide passengers.

All information desks are PRM-friendly, catering to your needs.

Reserved seating areas with heightened seats at various locations.

Assistance For Arriving Passengers

Passengers arriving at Delhi Airport can expect dedicated services to ensure a smooth transition from the aircraft to their onward journey:

Wheelchair Assistance: Airline will help you provide wheelchair assistance upon your arrival at the airport. Do inform the airline officials in advance.

Buggy Services: Swift transportation within terminals with minimal wait time.

Dedicated Immigration Counters: Kindly proceed towards dedicated counters for immigration clearance.

Paid Wheelchair Assistance

For passengers needing mobility support, wheelchair assistance is available at a nominal charge. A reliable wheelchair assistance service—both manual and electric is available for passengers who require mobility support at Indian terminals. Travellers can simply approach the dedicated service counter to request assistance and move through the terminal comfortably and confidently. While especially helpful for elderly or differently-abled passengers, the service is equally convenient for anyone who prefers not to walk long distances. This facility is an additional option beyond the complimentary wheelchair support typically provided by airlines during ticket booking.

Click here to Know more.

Passenger Educational Videos

Access informative videos designed to guide passengers through airport processes, services, and travel guidelines for a smooth and stress-free journey.

Bus Booking

Experience a seamless and comfortable journey with our premium bus service connecting Delhi Airport to Agra. Designed for both domestic and international travellers, this service ensures a hassle-free and luxurious travel experience.